dot on a sock

Shipping and returns

Before our socks are shipped to you we carefully inspect them before we wrap them up, so that they arrive in perfect condition. All parcels are shipped via Australia Post to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the dot on a sock website terms and conditions.

Shipping charges

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price will be displayed. Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when Australia Post attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact dot on a sock at team@dotonasock.com.au

Insurance

Your products are insured against loss while in transit to you. Once the parcel has been delivered the goods are deemed your responsibility and insurance from dot on a sock ceases. 

When we ship

In-stock products that are purchased on weekdays before 10am (excluding public holidays) will be dispatched the same day.

Delivery times

All orders are shipped by Australia Post. Orders received before 10am each day will ship the very same day. Delivery times are between 2 and 6 business days.

We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control.

Please note that parcels shipped to remote areas may take an additional day to deliver.

Please email team@dotonasock.com.au for further details.

Returns and Exchanges

Change of mind or not in love with our socks? 

If you've had a change of heart about an item you have ordered or you don't love our socks, we'll need to receive them back unused and wrapped back up in the original packaging.

For an exchange, credit or a refund we require you to:

  1. Contact us to report the need to exchange the product within 7 days. All returns must be authorised by dot on a sock
  2. Provide proof of purchase.
  3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to dot on a sock within 7 days of the return authority. Please note that you are responsible for returning the product to dot on a sock and all charges incurred are at your expense. It is a requirement that the items be sent using registered post with the appropriate insurance to ensure the items are secure in transit.
  4. Upon receiving the product, it will be inspected to ensure that it hasn't been used. Products must be returned to dot on a sock in their original condition and wrapped back up in our original packaging.
  5. Once the return has been processed you will either be supplied with the exchange item/s of your choosing, a dot on a sock credit code or a refund. Please note that you are responsible for all applicable shipping charges.
  6. Please note that refunds will be processed using the original payment method.
  7. All returns and exchanges are subject to our terms and conditions.

Dot on a sock is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorised by dot on a sock.

Faulty products

Our socks are carefully inspected and lovingly wrapped before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.

We require you to:

  1. Contact us to report the fault within 2 days. All returns must be authorised by dot on a sock
  2. Provide proof of purchase.
  3. We’ll supply you with instructions and investigate the fault or damage immediately.
  4. We will organise the return of the faulty or damaged product to dot on a sock. Please note that products must be returned to us in their original condition and in their original packaging. Products must not have been opened or used.
  5. Please note that refunds will be processed using the original payment method.
  6. All returns and exchanges are subject to our terms and conditions.
  7. Non faulty products: exchange, dot on a sock credit or refund is available. 

Dot on a sock is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorised by dot on a sock.

 

Sale Items

Please note that dot on a sock does not accept returns on sale items.